These Terms & Conditions (“Terms”) govern all bookings, stays, and use of accommodation services provided by Jouva Paris (“we”, “us”, “our”). By making a reservation, staying at our property, or using our website, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not accept these Terms, please do not proceed with your booking.
1. Who We Are
Jouva Paris provides short-term accommodation services.
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Email: jouvaparis@gmail.com
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Address: 8 RUE CHAPON, 93300 AUBERVILLIERS, France
2. Scope of Application
These Terms apply to:
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All bookings made directly on our website
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All guests staying at our properties
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All obligations, responsibilities, and communications related to your stay
If you book via a third-party platform, that platform’s terms may prevail.
3. Booking & Reservation
3.1 Booking Confirmation
A booking is confirmed only when:
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Accurate guest information is provided
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Full payment of the booking amount is successfully completed
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A written booking confirmation is issued
We reserve the right to refuse or cancel bookings where there is suspicion of fraud, misuse, or non-compliance.
3.2 Guest Information
Guests may be required to provide certain basic identification or booking-related details when reasonably necessary for:
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Security
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Booking verification
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Legal compliance
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Check-in management
Failure to provide requested information when reasonably necessary may result in cancellation according to our policy.
4. Prices & Payments
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All bookings require full payment at the time of reservation.
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Payment must be made using one of our approved payment methods.
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Prices are shown in the applicable currency and may include taxes where required unless stated otherwise.
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Guests are responsible for any bank or currency conversion fees.
5. Cancellation & Refund Policy
Our standard cancellation policy applies:
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More than 21 days before arrival → 100% refund
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Between 14 and 21 days before arrival → 50% refund
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Less than 14 days before arrival → No refund
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No-Show → No refund
Non-refundable or promotional bookings are strictly non-refundable.
Refund processing times depend on your bank or payment provider.
6. Check-In & Check-Out
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Earliest Check-In: 15:00
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Latest Check-Out: 11:00
Self Check-In
Check-in is generally self-service using access codes, lockboxes, smart locks, or instructions provided before arrival.
Early check-in or late check-out is subject to availability and may incur additional fees.
Failure to vacate by 11:00 may result in penalties or deductions from the deposit.
7. Security Deposit / Damage Deposit
A security / damage deposit may be required.
Currently, the deposit may be charged and refunded after check-out, following inspection. In the future, we may use a credit card pre-authorization (hold) system instead.
The deposit may cover:
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Property or furniture damage
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Missing or broken items
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Excessive cleaning
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Unauthorized late check-out
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Disturbances or violations of house rules
If no issue occurs, the deposit will be refunded or released within a reasonable timeframe.
If damages exceed the deposit, you remain fully liable.
8. House Rules (Strictly Enforced)
By staying at our property, you agree to comply with all house rules.
8.1 Noise & Neighbors
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No parties, events, or large gatherings
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Respect neighbors and building regulations
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Quiet hours typically 22:00 – 08:00
Excessive disturbance may result in penalties, eviction without refund, and/or deposit deductions.
8.2 Occupancy
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Only registered guests may stay overnight
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Maximum occupancy limits must not be exceeded
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Visitors may require prior approval
Unauthorized guests may result in cancellation without refund.
8.3 Smoking
Smoking is strictly prohibited in all apartments and interior areas.
Evidence of smoking may result in cleaning and deodorization fees, deposit deductions, or penalties.
8.4 Cleanliness & Property Care
Guests must:
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Maintain reasonable cleanliness
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Report damages promptly
Excessive dirt, stains, or misuse may incur extra cleaning charges.
8.5 Keys / Access Devices
Guests are responsible for keys, door codes, and access devices.
Lost keys or lock replacements may incur fees.
8.6 Illegal Activity
Any illegal activity is strictly prohibited and may result in:
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Immediate eviction
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No refund
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Possible notification to authorities
8.7 Pets
Pets are not allowed.
Unauthorized pets may incur additional charges and/or cancellation.
9. Property Condition & Access
Guests must inform us promptly of:
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Maintenance issues
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Safety concerns
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Incidents affecting the property
We reserve the right to access the property when reasonably necessary (maintenance, safety, emergency).
10. Changes by Us
In rare circumstances (e.g., safety concerns, severe damage, technical problems), we may:
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Modify your booking
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Provide alternative accommodation
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Cancel your stay
If cancellation is our responsibility, we will refund accommodation fees paid to us.
We are not responsible for indirect losses such as travel costs.
11. Force Majeure
We are not liable for failure to provide services due to circumstances beyond our control, including:
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Natural disasters
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Government restrictions
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War, unrest, or emergencies
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Major infrastructure failure
Refunds in such cases are assessed individually and are not guaranteed.
12. Liability
To the maximum extent permitted by law:
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Guests stay at their own risk
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We are not liable for theft, loss, injury, or property damage
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We are not responsible for indirect or consequential losses
Nothing excludes liability where prohibited by law.
13. Personal Data & Privacy
Your personal data is processed in accordance with our Privacy Policy, available on our website.
14. Fraud & Misuse
We reserve the right to cancel bookings, deny service, retain deposits, or take legal action in cases of:
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Fraud
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Abuse
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Rule violations
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Illegal activity
15. Governing Law & Jurisdiction
These Terms are governed by the laws of France.
Disputes shall be submitted to the competent French courts, unless consumer protection laws state otherwise.
16. Amendments
We may update these Terms periodically. Continued use of our services constitutes acceptance of the updated Terms.
17. Contact
For any questions regarding these Terms & Conditions, please contact:
Jouva Paris
Email: jouvaparis@gmail.com
Address: 8 RUE CHAPON, 93300 AUBERVILLIERS, France
