This Privacy Policy explains how Jouva Paris (“we”, “us”, “our”) collects, uses, stores, shares, and protects your personal information when you use our website, make a reservation, or stay with us. We are committed to protecting your privacy and complying with applicable global data protection laws, including the GDPR (European Union) and other international privacy standards.
By using this website, submitting a booking, or providing your personal information, you agree to the practices described in this Privacy Policy.
1. Who We Are
Jouva Paris provides short-term accommodation services.
If you have any questions about this Privacy Policy or your personal data, please contact us:
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Email: jouvaparis@gmail.com
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Host / Business Name: Jouva Paris
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Address: 8 RUE CHAPON, 93300 AUBERVILLIERS, France
2. Personal Data We Collect
We may collect the following categories of personal information:
a) Information You Provide to Us
When you make a reservation or contact us, you may provide:
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Full name
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Email address
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Phone number
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Booking details (stay dates, number of guests, preferences)
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Country of residence / nationality (if required by local law)
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Any additional information voluntarily provided in messages
If you create an account on our website, we may also collect:
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Username / login details
b) Payment Information
Payments are processed securely by third-party payment providers (such as Stripe, PayPal, or WooCommerce Payments).
We do not store or have direct access to your full credit card details or CVV codes.
We may retain:
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Payment confirmation details
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Partial masked card details where provided by the payment gateway
c) Automatically Collected Information
When you browse or interact with our website, we may automatically collect:
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IP address
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Browser type and device
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Language settings
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Pages viewed and time spent on the site
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Referring website
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Technical diagnostic data
This information helps improve our website functionality, performance, and security.
3. How We Use Your Personal Data
We use your personal information for the following purposes:
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To process and confirm your booking
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To communicate with you before, during, and after your stay
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To verify guest identity when necessary
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To manage payments, billing, and refunds
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To comply with local accommodation and legal requirements
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To improve our services and website performance
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To prevent fraud, misuse, or security breaches
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To provide customer support
We do not sell your personal information to third parties.
4. Legal Basis for Processing (GDPR)
For guests located in the European Union / EEA, we process personal data under the following lawful bases:
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Performance of a Contract – to manage and fulfil your booking
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Legal Obligation – to comply with tax, accounting, or regulatory requirements
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Legitimate Interest – to operate and secure our business
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Consent – for optional activities such as marketing communications
Where consent is required, you may withdraw it at any time.
5. Sharing of Personal Data
We may share your personal data with trusted third parties when necessary to provide our services, including:
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Payment processors (such as Stripe or PayPal)
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Booking and website management tools (MotoPress Hotel Booking, WooCommerce)
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Website hosting providers and IT services
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Legal or governmental authorities when required by law
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Professional advisors such as accounting or legal support
All third parties are required to handle your data securely and lawfully.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Enable core website functionality
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Remember user preferences
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Improve website usability
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Analyze site performance and traffic
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Data Retention
We retain your data only for as long as necessary to fulfil the purposes described in this Policy, including:
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Booking and customer service management
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Legal, accounting, and tax obligations
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Security and fraud prevention
Financial and booking records may be retained for legally required periods.
8. Security of Your Personal Data
We implement appropriate technical and organizational measures to protect your personal data, including:
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Secure hosting environments
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Encrypted data transmission (HTTPS)
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Restricted access to personal data
However, no internet transmission or storage method is completely secure.
9. International Data Transfers
Because we serve guests from around the world and may use service providers located outside your country, your data may be transferred internationally.
Where required, we ensure appropriate safeguards in accordance with applicable laws (such as GDPR), including certified frameworks or contractual clauses.
10. Your Privacy Rights
Depending on your location, you may have rights regarding your personal data, including:
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Right to access your data
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Right to correct inaccurate information
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Right to request deletion (where legally permitted)
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Right to restrict or object to processing
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Right to data portability
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Right to withdraw consent (if processing is based on consent)
To exercise your rights, please contact us at: jouvaparis@gmail.com
If you are in the EU, you also have the right to lodge a complaint with your local Data Protection Authority.
11. Children’s Privacy
Our services are not targeted to children under 13 years of age.
We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:
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Email: jouvaparis@gmail.com
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Host / Business: Jouva Paris
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Address: 8 RUE CHAPON, 93300 AUBERVILLIERS, France
