This Refund & Returns Policy applies to all bookings made directly through this website (the “Site”) for short-term accommodation managed by Jouva Paris (“we”, “us”, “our”). By confirming a reservation, you acknowledge that you have read, understood, and agreed to this Policy.
Jouva Paris provides services of short-term accommodation only. We do not sell physical products; therefore, there is no “returns” or “returns of goods” process. This Policy governs cancellations, changes and refunds related to accommodation bookings.
Nothing in this Policy affects any rights you may have under mandatory applicable consumer law.
1. Definitions
For the purposes of this Policy:
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“Booking” / “Reservation”: A confirmed stay in one of our properties, with dates and total price agreed and payment made (in whole or in part).
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“Guest” / “You”: The person who makes the booking and any member of their party.
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“Check-in date”: The scheduled date of arrival.
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“Check-out date”: The scheduled date of departure.
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“No-show”: A situation where the Guest does not arrive on the check-in date and does not cancel the booking beforehand.
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“Force Majeure Event”: An exceptional and unforeseeable event beyond the reasonable control of the parties (see Section 8).
2. Scope of this Policy
This Policy applies to:
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All bookings made directly on this Site (including via any booking form or payment gateway embedded here).
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Any changes, cancellations and refund requests initiated by the Guest.
If you booked via a third-party platform (such as Airbnb, Booking.com, etc.), their cancellation and refund policy will apply and may differ from this one. In that case, you must contact the third-party platform directly.
3. No Returns of Goods
We only provide accommodation services. We do not ship, deliver, or sell any goods that can be returned.
Accordingly:
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There is no “returns” procedure.
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You cannot “return” a stay already used or partially used.
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This Policy deals solely with cancellations, modifications, and refunds related to reservations.
4. Standard Cancellation & Refund Policy
Our standard cancellation policy for bookings made on this Site is as follows:
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More than 3 weeks before check-in
– You cancel more than 21 days before the scheduled check-in date.
– Refund: 100% of the total rental amount already paid (excluding any non-refundable fees charged by payment providers, banks, or platforms, if applicable). -
Between 2 and 3 weeks before check-in
– You cancel between 14 and 21 days before the scheduled check-in date.
– Refund: 50% of the total rental amount already paid. -
Less than 2 weeks before check-in
– You cancel less than 14 days before the scheduled check-in date.
– Refund: 0%. No refund will be issued.
The number of days is calculated by taking the local time of the property location on the scheduled check-in date.
Certain promotional or non-refundable rates may be subject to stricter terms (for example, “non-refundable” or “early-bird non-refundable”). In such cases, the conditions stated at the time of booking will prevail.
5. How to Cancel a Booking
To cancel a booking made directly on this Site, you must:
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Submit a written request by email to: jouvaparis@gmail.com; and
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Include:
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Your full name
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Booking reference or confirmation number
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Property name
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Check-in and check-out dates
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Reason for cancellation (optional)
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The effective cancellation date is the date and time when we receive your email request, not when you decide personally to cancel.
We strongly recommend that you keep a copy of our acknowledgement email confirming your cancellation.
6. Refund Method and Processing Time
When a refund is due under this Policy:
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Refunds will usually be made using the same payment method used for the original transaction, unless we both agree on another method.
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We aim to process approved refunds within 7–14 business days from the date of our written confirmation of your refund.
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Your bank, credit card provider or payment gateway may need additional time to post the refund to your account; we have no control over these delays.
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Any currency conversion costs, bank charges or card processing fees are your responsibility and may not be refunded, depending on your bank or payment provider.
7. No-Shows, Early Departure & Late Arrival
7.1 No-Shows
If you do not arrive on the scheduled check-in date and have not informed us in advance in accordance with this Policy:
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Your booking will be treated as a no-show.
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The reservation will be considered cancelled by you.
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No refund will be issued.
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We may re-release the property for the remaining nights to other guests.
7.2 Early Departure
If you decide to shorten your stay after check-in (early departure):
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The unused nights are considered voluntarily cancelled by you.
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No refund will be issued for the unused portion of the stay.
7.3 Late Arrival
If you arrive later than the scheduled check-in date and time:
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No refund will be made for the missed nights.
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The booking remain valid for the remaining period, unless you explicitly cancel according to the terms above.
8. Force Majeure & Exceptional Circumstances
In certain limited situations, strict application of the standard cancellation rules may be reviewed if you are affected by a Force Majeure Event, such as (illustrative, not exhaustive):
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Natural disasters (e.g. flood, earthquake) officially declared by authorities.
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Major health emergencies such as serious illness or hospitalization (documented by a medical certificate).
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Acts of war, terrorism, or civil unrest in the immediate area of the property.
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Government-imposed travel restrictions or official orders directly preventing your stay at the property.
In such cases:
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You must notify us in writing as soon as reasonably possible, with supporting documentation (official notice, medical certificate, etc.).
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We will review each case individually and at our sole discretion.
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Possible solutions may include:
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Partial or full refund, or
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Voucher / credit for a future stay, or
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Change of dates subject to availability and price differences.
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We are not obligated to grant a refund or modification outside the standard policy, but we will make reasonable efforts to consider documented force majeure situations.
9. Host Cancellations & Unavailability
In the rare event that we must cancel your booking due to reasons on our side (such as major technical issues, property damage, or safety concerns):
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We will notify you as soon as possible.
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You will be offered:
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A full refund of all amounts paid to us for that booking; or
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Where possible, an alternative stay of equivalent or higher value (subject to your acceptance).
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We shall not be liable for any indirect or consequential losses (such as flights, train tickets, or other travel costs), and we strongly recommend that you purchase travel insurance covering accommodation and transport.
10. Pricing Errors & Fraud Prevention
We reserve the right to:
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Correct obvious pricing or availability errors (such as manifestly incorrect price due to a technical glitch).
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Cancel any booking that appears to be linked to fraud, unauthorized use of payment methods, or other illegal activities.
If your booking is cancelled by us for these reasons:
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Any amounts paid by you for the affected booking will be refunded, unless we reasonably suspect fraud or illegal activity involving your payment method.
11. Security Deposit
All properties or bookings require a security deposit to cover potential damage, missing items, or non-compliance with house rules.
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The amount and conditions of the security deposit will be communicated at the time of booking.
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The security deposit is separate from the rental amount and is a pre-payment for the stay.
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Provided that no damage, loss or serious rule violation is found after check-out, the security deposit will be released or refunded within a reasonable period (typically within 7 days).
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If damage or loss is identified, we may retain part or all of the deposit and, if necessary, invoice additional costs if the damage exceeds the deposit amount.
12. Chargebacks
If you request a chargeback from your bank or card issuer without respecting this Policy:
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We reserve the right to contest the chargeback and provide all relevant documentation to demonstrate that the booking and charges were valid and authorized.
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If a chargeback is granted but we can prove that the stay took place or the cancellation policy was correctly applied, we may pursue payment of outstanding amounts, as permitted by applicable law.
13. Applicable Law & Jurisdiction
This Policy, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the laws of France, without regard to its conflict of laws principles.
Any dispute shall be submitted to the competent courts of the jurisdiction where the property is located, unless mandatory consumer protection rules provide otherwise.
14. Contact Us
If you have any questions about this Refund & Returns Policy, or if you wish to request a cancellation or refund, please contact us at:
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Email: JOUVAPARIS@GMAIL.COM
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Company / Host name: JOUVA PARIS
